This page has answers to frequently-asked questions about the University's transition to CareFirst BlueCross BlueShield (CareFirst) as its medical and Rx (prescription) administrator.

  • What does the transition to CareFirst mean in a nutshell?

    • Effective 1/1/2022 the University's new medical and prescription plan will be CareFirst BlueCross BlueShield (CareFirst)
    • The CareFirst plans (Silver, Gold, HSA) are very similar to those offered previously (by UHC)
      • Co-pays and deductibles are unchanged
      • Coverage is designed to be the same as it can be under the new administrator
      • Employee cost for the plan is unchanged for 2022
    • CareFirst medical/Rx cards will arrive in December
  • What should I do to prepare for the transition?

    • Use the Find a Provider lookup to see whether your current providers are in network
      • If you are undergoing certain medical treatments and your provider is not in the BlueCross BlueShield network, you can submit a Continuity of Care request form before the 1/1/2022 effective date of coverage
    • Make sure you have enough of your medications to last through January
    • Call the dedicated CareFirst customer service 833-960-4030 for questions
  • Am I eligible for Continuity of Care?

    Continuity of Care is used if you are undergoing certain medical treatments and your provider is not in the BCBS network. Continuity of Care allows members to continue receiving treatment from non-network providers at the in-network benefit level for up to 90 days for certain eligible conditions:
    • bone fractures
    • pregnancy (beyond 24 weeks gestation)
    • newly diagnosed cancer
    • recent heart attack
    • joint replacement
    • other acute trauma or surgery
    • other serious medical condition where the member is in active treatment

    The Continuity of Care form must be returned to the address on the form before the 1/1/2022 effective date of your coverage. No forms will be accepted after that date. To ensure no interruption in service, please submit the request form by 12/1/2021.

  • Where can I get prescriptions filled?

    You can fill prescriptions at one of 69,000 participating pharmacies nationwide or have them delivered right to your home using CareFirst's Mail Service Pharmacy.
  • How do I access the CareFirst My Account web portal?

    Once you have your CareFirst medical/Rx Insurance Card, you can register to access the My Account web portal.

    The CareFirst My Account secure member site is found at If you have already registered, log on. Otherwise, please click the "Not Yet Registered" button to register. Then select Employer Sponsored as the plan type. You will need the Member ID on your CareFirst Insurance Card to complete the registration.

  • What can I do on the My Account portal?

    Using the My Account secure member site you can:

    • View claims and Explanations of Benefits (EOBs)
    • Find a doctor, facility or pharmacy
    • Check your benefits
    • View, order and print ID Cards
    • Estimate medical expenses
  • Does CareFirst have a wellness program?

    Sharecare Wellness Program

    Yes! The wellness program is administered by Sharecare, an independent company that provides health improvement management services to CareFirst members.

    You can learn more about Sharecare's offerings on the CareFirst Wellness Program page.

    Your spouse can also access well-being program resources. They will need to register separately for My Account and Sharecare using their own email address.

    Blue Rewards

    Blue Rewards offers you incentives for taking steps to get and stay healthy. You can decide which healthy activities interest you and earn up to $200 for completing them.

  • How do I contact CareFirst Member Services?

    Ways to Reach CareFirst

    Send a Secure Email

    Log into My Account and click on the Communication Center or New Messages link in the top orange navigation to send a secure email.

    Schedule a Call

    Schedule a time to have a CareFirst representative reach out to you — at your convenience. Log into My Account and schedule a call back.

    Call Member Services

    Call Member Services at 833-960-4030 Monday-Friday, 8 a.m. to 6 p.m.

    The Member Services representatives can answer questions on many topics, include the following.

    • Questions about claims and benefits
    • Network guidance
    • Help with registration and use of digital tools
      • My Account
      • Find a Doctor and Treatment Cost Estimator
      • Video Visit
      • Well-Being Program
  • What if I have questions about my prescriptions?

    Please contact CareFirst Pharmacy Services at 800-241-3371 with any questions.
  • What if I have questions about my HSA/FSA?

    CareFirst BlueFund HSA and FSA accounts are managed by CareFirst partner Further.

    Starting on 1/1/2022, you can contact Further at 866-758-6119 if you have questions about your HSA or FSA accounts. Further's Customer Support hours are as follows.

    Monday-Friday: 8 a.m.– 9 p.m. ET
    Saturday-Sunday: 9 a.m.– 5 p.m. ET

    Unless you have an FSA plan only (i.e., no medical/Rx CareFirst plan), you can log onto for information on your HSA or FSA account.